Scaling Conversations

[b]Find out what your customers and employees are really thinking with this indispensable resource[/b] [i]Scaling Conversations: How Leaders Access the Full Potential of People[/i] delivers invaluable strategies for how leaders can make their communications more inclusive and access the voices of those employees who rarely feel empowered to speak up. As constituent numbers scale, leaders have traditionally struggled to make communications a conversation with the entire organization, settling instead for small focus groups, talking at people in town halls, and delivering surveys after the fact. The result is exclusive, narrow decision-making that disengages and under-utili…